I upgraded a user by mistake
If you accidentally added a new user to your Mailmeteor account, don’t worry. We can help cancel and refund the mistakenly added user, provided the account wasn’t used to send emails.
Follow the steps below to ask for a refund:
- Reach out to our support team from an admin email address and share the email address that was added by mistake.
- We will cancel the added user and process a refund for the associated charge.
Once our support team has confirmed the user was added by mistake and processed the refund, it can take 5-10 business days for the refund to appear in your bank account. This timeline depends on your bank’s processing times.
More questions
Why have I been charged for that new user?
When you add a new user to your Mailmeteor account, your subscription is instantly updated to reflect the change. Each new user immediately debits your billing account.
Can I remove the user myself?
While you can’t directly remove the user yourself, our support team is readily available to assist you with this process. Just contact us with the necessary details, and we’ll take care of it promptly.
Can I use another email address without adding a new user?
Yes, you can use our alias feature to send emails from another email address without needing to add a new user. This feature is already included in your plan. To learn more about how to use aliases, visit our aliases guide.