Account

You can manage your Mailmeteor account directly from your Dashboard. Account-related questions, such as updating your billing information, changing your plan, and verifying your account can be found below.

• Is additional setup needed for SPF, DKIM, and DMARC when using Mailmeteor with Gmail?
  Is additional setup needed for SPF, DKIM, and DMARC when using Mailmeteor with Gmail? When using Mailmeteor to send mass emails from a Gmail or Google Workspace account, the emails are sent...
• Do I need to adjust SPF, DKIM, and DMARC settings when using Mailmeteor with Outlook?
  Do I need to adjust SPF, DKIM, and DMARC settings when using Mailmeteor with Outlook? When using Mailmeteor to send mass emails from an Outlook.com or Microsoft 365 account, the emails are...
• What SPF, DKIM, and DMARC settings are needed to send emails with Mailmeteor from Gmail or Outlook?
  What SPF, DKIM, and DMARC settings are needed to send emails with Mailmeteor from Gmail or Outlook? When using Mailmeteor, your emails are sent directly from your Gmail or Outlook account, which...
• I upgraded a user by mistake
  I upgraded a user by mistake If you accidentally added a new user to your Mailmeteor account, don’t worry. We can help cancel and refund the mistakenly added user, provided the account...
• I've purchased Mailmeteor but my account did not upgrade
  I’ve purchased Mailmeteor but my account did not upgrade If you’ve purchased a subscription but your account is still showing the Free plan, try the following: Refresh your window and re-open Mailmeteor...
• My subscription is activated on the wrong email address
  My subscription is activated on the wrong email address No worries! We can change your email address if you entered the wrong one during purchase. Please contact us and let us know...
• I've bought a license, but my quota is 500 emails only
  I’ve bought a license, but my quota is 500 emails only Mailmeteor has different sending limits, based on the plan you purchased and the underlying service you’re using to send emails. Here’s...
• Resuming a paused campaign
  Resuming a paused campaign When you resume a campaign that was previously paused, Mailmeteor will automatically restart sending emails that haven’t been sent yet. In some cases, Mailmeteor might detect that some...
• How to cancel your subscription with Mailmeteor?
  How to cancel your subscription with Mailmeteor? Mailmeteor offers monthly and yearly subscriptions, which renew automatically at the end of the subscription period. To cancel your subscription and avoid future payments, follow...
• Changing your Mailmeteor plan
  Changing your Mailmeteor plan You can adjust your Mailmeteor subscription plan to better suit your current needs. You can either upgrade to a plan with more features or downgrade to a more...
• Can we submit proposals to the terms and conditions?
  Can we submit proposals to the terms and conditions? At Mailmeteor, we want to provide a service that fits your needs, including in our legal terms. While we offer Self-Serve agreements for...
• How to download your invoices?
  How to download your invoices? All the invoices associated with your account are accessible by following these steps: Sign in to the Mailmeteor Dashboard. Access your account settings. In your account, click...
• Variable is blank (not replaced)
  Variable is blank (not replaced) If you notice that your email variables such as {{firstname}} or {{company}} are not being replaced and appear as blank spaces (e.g. `Hello {{firstname}}, renders as “Hello...
• How to filter emails based on status or interactions?
  How to filter emails based on status or interactions? Mailmeteor allows you to easily filter your sent emails to analyze performance and identify specific groups of recipients. You can filter emails based...
• How to send a follow-up email to recipients who didn't respond?
  How to send a follow-up email to recipients who didn’t respond? To send a follow-up email to recipients who haven’t responded to your Mailmeteor campaign, you can export the list of emails...
• Reconnect your account to Google, Microsoft or a third-party service
  Reconnect your account to Google, Microsoft or a third-party service If your Mailmeteor campaigns have suddenly paused, it’s likely due to a disconnection between your Mailmeteor account and the service you’re using...
• Can I change my email address?
  Can I change my email address? If you need to change the email associated to your Mailmeteor account or transfer your license to another email address, contact us and we will manually...
• How to update my billing information?
  How to update my billing information? You can update your billing details, right from the Mailmeteor Dashboard. Here’s how to do it: Sign in to the Mailmeteor Dashboard. Access the Billing section....
• Swichting your Mailmeteor subscription from yearly to monthly
  Swichting your Mailmeteor subscription from yearly to monthly If you need more flexibility, you can change your Mailmeteor subscription from a yearly plan to a monthly plan. Here’s how you can do...
• Switching your Mailmeteor subscription to a yearly plan
  Switching your Mailmeteor subscription to a yearly plan At any time, you can change your Mailmeteor subscription to a yearly plan to save money and streamline your billing. Here’s how you can...
• How to update your payment method?
  How to update your payment method? You can update your billing details, right from the Mailmeteor Dashboard. Here’s how to do it: Sign in to the Mailmeteor Dashboard. Navigate to the Billing...