Account

You can manage your Mailmeteor account directly from your Dashboard. Account-related questions, such as updating your billing information, changing your plan, and verifying your account can be found below.

• Is additional setup needed for SPF, DKIM, and DMARC when using Mailmeteor with Gmail?
  When using Mailmeteor to send mass emails from a Gmail or Google Workspace account, the emails are sent using Google’s servers. This means that you have no specific SPF, DKIM, or DMARC...
• Do I need to adjust SPF, DKIM, and DMARC settings when using Mailmeteor with Outlook?
  When using Mailmeteor to send mass emails from an Outlook.com or Microsoft 365 account, the emails are sent using Microsoft’s servers. This means that you have no specific SPF, DKIM, or DMARC...
• What SPF, DKIM, and DMARC settings are needed to send emails with Mailmeteor from Gmail or Outlook?
  When using Mailmeteor, your emails are sent directly from your Gmail or Outlook account, which means that the authentication methods used — SPF, DKIM, and DMARC — are managed through your email...
• I upgraded a user by mistake
  If you accidentally added a new user to your Mailmeteor account, don’t worry. We can help cancel and refund the mistakenly added user, provided the account wasn’t used to send emails. Follow...
• I've purchased Mailmeteor but my account did not upgrade
  If you’ve purchased a subscription but your account is still showing the Free plan, try the following: Refresh your window and re-open Mailmeteor to see if it updates your account. Open Mailmeteor...
• My subscription is activated on the wrong email address
  No worries! We can change your email address if you entered the wrong one during purchase. Please contact us and let us know the old email address and the new one you’d...
• I've bought a license, but my quota is 500 emails only
  Mailmeteor has different sending limits, based on the plan you purchased and the underlying service you’re using to send emails. Here’s a sneak peek: Your account ends with @gmail.com? You’re using a...
• Resuming a paused campaign
  When you resume a campaign that was previously paused, Mailmeteor will automatically restart sending emails that haven’t been sent yet. In some cases, Mailmeteor might detect that some emails have not been...
• How to cancel your subscription with Mailmeteor?
  Mailmeteor offers monthly and yearly subscriptions, which renew automatically at the end of the subscription period. To cancel your subscription and avoid future payments, follow these simple steps: Sign in to the...
• Changing your Mailmeteor plan
  You can adjust your Mailmeteor subscription plan to better suit your current needs. You can either upgrade to a plan with more features or downgrade to a more affordable option. Here’s how...
• Can we submit proposals to the terms and conditions?
  At Mailmeteor, we want to provide a service that fits your needs, including in our legal terms. While we offer Self-Serve agreements for general purpose, we accept to review and negotiate custom...
• How to download your invoices?
  All the invoices associated with your account are accessible by following these steps: Sign in to the Mailmeteor Dashboard. Access your account settings. In your account, click on “Download invoices”
• Variable is blank (not replaced)
  If you notice that your email variables such as {{firstname}} or {{company}} are not being replaced and appear as blank spaces (e.g. `Hello {{firstname}}, renders as “Hello ,”), here are some steps...
• How to filter emails based on status or interactions?
  Mailmeteor allows you to easily filter your sent emails to analyze performance and identify specific groups of recipients. You can filter emails based on their status (e.g., sent, scheduled, failed) or interactions...
• How to send a follow-up email to recipients who didn't respond?
  To send a follow-up email to recipients who haven’t responded to your Mailmeteor campaign, you can export the list of emails in your campaign and filter out the ones that haven’t replied....
• Reconnect your account to Google, Microsoft or a third-party service
  If your Mailmeteor campaigns have suddenly paused, it’s likely due to a disconnection between your Mailmeteor account and the service you’re using to send emails (either Google, Microsoft or another service). Log...
• Can I change my email address?
  If you need to change the email associated to your Mailmeteor account or transfer your license to another email address, contact us and we will manually update your account. Let us know...
• How to update my billing information?
  You can update your billing details, right from the Mailmeteor Dashboard. Here’s how to do it: Sign in to the Mailmeteor Dashboard. Access the Billing section. Click the Edit icon next to...
• Swichting your Mailmeteor subscription from yearly to monthly
  If you need more flexibility, you can change your Mailmeteor subscription from a yearly plan to a monthly plan. Here’s how you can do it: Sign in to the Mailmeteor Dashboard. Navigate...
• Switching your Mailmeteor subscription to a yearly plan
  At any time, you can change your Mailmeteor subscription to a yearly plan to save money and streamline your billing. Here’s how you can do it: Sign in to the Mailmeteor Dashboard....
• How to update your payment method?
  You can update your billing details, right from the Mailmeteor Dashboard. Here’s how to do it: Sign in to the Mailmeteor Dashboard. Navigate to the Billing section. Once you’re in the Billing...