Issues

Having an issue with Mailmeteor? Here’s the most frequent ones and how to solve it.

• Action required: Reconnect your Google account
  Action required: Reconnect your Google account If your Mailmeteor campaigns have suddenly paused, it’s likely due to a disconnection between your Mailmeteor account and your Google account. This can happen for various...
• Action required: Reconnect your Microsoft account
  Action required: Reconnect your Microsoft account If your Mailmeteor campaigns have suddenly paused, it’s likely due to a disconnection between your Mailmeteor account and your Microsoft account. This can happen for various...
• Email failure reasons
  Email failure reasons This article explains the different reasons why an email might fail to send on Mailmeteor. When an email fails to send, it’s marked as “failed” in the dashboard. You’ll...
• Why is my email text appearing incorrectly?
  Why is my email text appearing incorrectly? It can be frustrating when your carefully crafted email doesn’t display as intended in different email clients (either it’s too small or too large). Variations...
• My campaign metrics show a 100% open rate
  My campaign metrics show a 100% open rate Indeed a 100% open rate seems too good to be true. Mailmeteor’s tracking technology works by adding a small image (called a 1x1 tracking pixel) at...
• Why doesn't Mailmeteor detect my opens?
  Why doesn’t Mailmeteor detect my opens? Mailmeteor’s email tracking provides accurate open rates for your email campaigns. However, due to how email works, there can be limitations to tracking every single open....
• Variable is blank (not replaced)
  Variable is blank (not replaced) If you notice that your email variables such as {{firstname}} or {{company}} are not being replaced and appear as blank spaces (e.g. `Hello {{firstname}}, renders as “Hello...
• Why are emails still bouncing despite using BounceShield?
  Why are emails still bouncing despite using BounceShield? Mailmeteor BounceShield is a feature that verifies email addresses before they are sent. It is designed to reduce the number of bounced emails in...
• You have reached a limit for sending email
  You have reached a limit for sending email Sometimes, Gmail might prompts an “You have reached a limit for sending email” error after you’ve started sending emails. It means that you’ve reached...
• Reconnect your account to Google, Microsoft or a third-party service
  Reconnect your account to Google, Microsoft or a third-party service If your Mailmeteor campaigns have suddenly paused, it’s likely due to a disconnection between your Mailmeteor account and the service you’re using...