Issues

Having an issue with Mailmeteor? Here’s the most frequent ones and how to solve it.

• Action required: Reconnect your Google account
  If your Mailmeteor campaigns have suddenly paused, it’s likely due to a disconnection between your Mailmeteor account and your Google account. This can happen for various reasons, including changes to your Google...
• Action required: Reconnect your Microsoft account
  If your Mailmeteor campaigns have suddenly paused, it’s likely due to a disconnection between your Mailmeteor account and your Microsoft account. This can happen for various reasons, including changes to your Microsoft...
• Email failure reasons
  This article explains the different reasons why an email might fail to send on Mailmeteor. When an email fails to send, it’s marked as “failed” in the dashboard. You’ll also see a...
• Why is my email text appearing incorrectly?
  It can be frustrating when your carefully crafted email doesn’t display as intended in different email clients (either it’s too small or too large). Variations in text size are a common culprit....
• My campaign metrics show a 100% open rate
  Indeed a 100% open rate seems too good to be true. Mailmeteor’s tracking technology works by adding a small image (called a 1x1 tracking pixel) at the bottom of each email you send. Every...
• Why doesn't Mailmeteor detect my opens?
  Mailmeteor’s email tracking provides accurate open rates for your email campaigns. However, due to how email works, there can be limitations to tracking every single open. Here are the most common reasons...
• Variable is blank (not replaced)
  If you notice that your email variables such as {{firstname}} or {{company}} are not being replaced and appear as blank spaces (e.g. `Hello {{firstname}}, renders as “Hello ,”), here are some steps...
• Why are emails still bouncing despite using BounceShield?
  Mailmeteor BounceShield is a feature that verifies email addresses before they are sent. It is designed to reduce the number of bounced emails in your campaigns. While BounceShield is highly effective in...
• You have reached a limit for sending email
  Sometimes, Gmail might prompts an “You have reached a limit for sending email” error after you’ve started sending emails. It means that you’ve reached Gmail’s sending limits or that your email was...
• Reconnect your account to Google, Microsoft or a third-party service
  If your Mailmeteor campaigns have suddenly paused, it’s likely due to a disconnection between your Mailmeteor account and the service you’re using to send emails (either Google, Microsoft or another service). Log...