Mailmeteor Privacy Policy

Effective as of March 25, 2022

Privacy and security are of utmost importance to Mailmeteor and we strive to ensure that our technical and organisational measures in place respect your data protection rights.

This Privacy Policy describes how we manage, process and store Personal Data submitted in the context of providing our Service. “Personal Data” refers to any information relating to an identifiable individual or his or her personal identity.

OVERVIEW

In subscribing to our Service or filling in a contact form on our website (mailmeteor.com) or other sites owned by Mailmeteor, you agree and accept that we may gather, process, store and/or use the Personal Data submitted in accordance with the rules set forth below.

Personal Data is collected on our website by "Us", Mailmeteor SAS, a company registered under the laws of France, and having its main office at 43 boulevard Auguste Blanqui, 75013 Paris, France.

YOUR PERSONAL DATA

1. Data collected about you

When you sign up to the Service, we collect your email address. That’s just so you can personalize your new account, and we can send you invoices, updates, or other essential information. We’ll never sell your personal info to third parties.

When you pay for the Service, we ask for your first name, last name, VAT number (where applicable), postal address, country, as well as your credit card details. That’s so we can charge you for service and send you invoices. Your credit card is passed directly to our payment processor and doesn’t ever go through our servers.

When you write to the support of the Service with a question or to ask for help, we’ll keep that correspondence, and the email address, for future reference. We also store any information you volunteer, like surveys, for as long as we need.

By using our Service, we may automatically collect information about your computer hardware and software (including your IP address, browser type, domain names, geolocation data or access times). We do so only for analytics purpose (see also the paragraph on cookies below).

By using the Service, you might share with us or we might collect third party data (including third party Personal Data) included in your mailing list. We process this data in acccordance with the paragraph "Third party data" below.

2. Purposes of processing

The principal purpose of collecting your Personal Data is to offer you a safe, optimum, efficient and personalised experience. To this end, you agree to share and accept that we use your Personal Data to:

  • provide our Service and facilitate performance;
  • resolve any problems so as to improve the use of our site and Service;
  • personalise, assess, and improve our Service, content and materials;
  • analyse the volume and history of your use of our Service;
  • inform you about our Service as well as our partners and/or promotional offers;
  • prevent, detect and investigate any activities that are potentially prohibited, unlawful or contrary to good practice and ensure compliance with our terms of use;
  • comply with legal and/or regulatory obligations.

We use the Personal Data submitted to us only in accordance with the applicable data protection legislation. For our clients who have signed up on our website, we processes your Personal Data for the performance of the contract between us to provide our Service. For our newsletter, use case studies, testimonials and other marketing materials, we process your Personal Data based on the express consent you provide for this specific purpose.

3. Disclosures

Personal Data relating to you collected on our website and/or applications are destined for Mailmeteor’s own use and will not be forwarded to third parties, except Mailmeteor’s partners in order to obtain assistance and/or support in the context of carrying out the Service.

Mailmeteor use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

4. Your rights

Depending on your location and subject to applicable law, you may have a right of access, correction and removal of your personal data which you may exercise by sending us an email. Your requests will be processed within 30 days. We may require that your request be accompanied by a photocopy of proof of identity or authority. You are also able at any time to modify your Personal Data by logging into your account and clicking on “User Settings”.

THIRD PARTY DATA

In the context of using our Service, namely sending email campaigns, you might share with us information contained in your mailing lists (such as: recipient's email addresses, recipients' names, etc.), as well as the subject and content of the emails sent out via the Service (including attachments and/or images). In order to provide the Service, we store this data in your account.

As creator of the mailing lists and associated email campaigns, you are considered the data controller within the meaning of the GDPR, and Mailmeteor is acting only as a data processor. In this capacity, you are responsible in particular for:

  • obtaining the explicit consent of the persons concerned when collecting their Personal Data.
  • making all the declarations necessary to the relative data protection authority.
  • complying with all current regulations in force, including the data protection laws.
  • ensuring your authority to use the Personal Data collected in accordance with the defined end purposes and refraining from any unauthorised use.

In no case does Mailmeteor sell, share or rent out any of this information to third parties, nor does it use them for any purposes other than those set forth in this policy. We might have a limited access to this data only for technical requirements and for the purposes of providing you with customer support.

If you are not a customer of Mailmeteor but have received an email sent out via Mailmeteor, you have a right of access, correction and/or removal of your Personal Data. You can do so by sending us an email. We will honor that request within 30 days after proper verification and will inform you as well as the User that sent this email via our Service.

DATA RETENTION

Mailmeteor collects data for the requirements of carrying out its contractual obligations as well as information about how and when you use our Service and we retain this data in active databases, log files or other types of files so long as you use our Service. We store this data in accordance with the following data retention policy:

  • Events linked to your emails (such as "opens" or "clicks") are saved for 30 days.
  • Emails (including recipients' email addresses) are kept 90 days after being sent.
  • Campaigns (including aggregate metrics) are conserved for 180 days.
  • Templates (including attachments) are stored up until your close your account.

We might retain some data for longer period in order to comply with our legal and regulatory obligations, including but not limited to tax, accounting, and/or financial reporting obligations. In all cases where we keep data, we do so in accordance with any limitation periods and records retention obligations that are imposed by applicable law.

DATA DELETION

Mailmeteor ensures that all users are able to delete their accounts on demand. This includes the deletion of related data. Users can ask to delete your account right from the dashboard or by contacting us. Our marketing communication might continue for a few days after the request.

We may perform spot checks in the event of a request for erasure. This is in order to verify the authenticity of the request, the possible impacts on our system and/or in order to meet legal requirements. In the event that these checks take more than 24 hours, we will inform you by email.

COOKIES

As a general rule, Mailmeteor uses cookies and tracking to improve and personalise its Website and/or measure its audience. Cookies are files saved on your computer’s hard drive when browsing on the Internet and in particular on our site. A cookie is not used to gather your Personal Data without your knowledge but instead to record information on site browsing which can be read directly by Mailmeteor on your subsequent visits and searches on the site.

You can choose to decline acceptance of all cookies, but your ability to browse certain pages of the site may be reduced. The cookies used by Mailmeteor are intended to enable or facilitate communication, to enable the Service requested by users to be supplied, to recognise users when they re-visit the site, to secure payments which users may make, to register the language spoken by users or other preferences necessary for the service requested to be supplied.

Mailmeteor also uses analytics and tracking tools to measure website and digital data to gain customer insights, to carry out analyses on browsing experience so as to improve content, and to send targeted advertisements.

By default, cookies are not installed automatically (with the exception of those cookies needed to run the site and Mailmeteor’s Service, and you are informed of their installation by a banner). In accordance with the regulations that apply, Mailmeteor will require your authorisation before implanting any other kind of cookie on your hard drive. To avoid being bothered by these routine requests for authorisation and to enjoy uninterrupted browsing, you can configure your computer to accept Mailmeteor cookies or we are able to remember your refusal or acceptance of certain cookies. By default, browsers accept all cookies.

When you access third party sites directing you to our website, or when you are reading integration or social media links, cookies can be created by the companies disseminating these links. These third parties may be able to use cookies in the context of Mailmeteor’s Service (partners or other third parties supplying content or services available on the Mailmeteor site) and are responsible for the cookies they install and it is their conditions on cookies which apply. Mailmeteor assumes no liability in regard to the possible use of cookies by third parties. For more information, you are advised to check the cookie policy directly on these third party sites with regard to their use of cookies.

INTERNATIONAL DATA TRANSFERS

We are a global business. Personal Data may be stored and processed in any country where we do business or our service providers do business. We may transfer your Personal Data to countries other than your own country, including to the United States. These countries may have data protection rules that are different from your country. When transferring data across borders, we take measures to comply with applicable data protection laws related to such transfer. Officials (such as law enforcement or security authorities) in those other countries may be entitled to access your Personal Data.

SECURITY

We make reasonable efforts to provide a level of security appropriate to the risk associated with the processing of your data. We maintain organizational, technical and administrative measures designed to protect any Personal Data covered by this Privacy Policy against unauthorized access, destruction, loss, alteration or misuse. Your Personal Data is only accessed by a limited number of personnel who need access to the information to perform their duties. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (e.g., you feel that the security of your account has been compromised), please contact us immediately.

CHANGES

Mailmeteor reserves the right to update this Privacy Policy at any time, in particular pursuant to any changes made to the laws and regulations in force. Any modifications made will be notified to you via our Website or by email, to the extent possible, thirty (30) days at least before any changes come into force. We would recommend that you check these rules from time to time to stay informed of our procedures and rules relating to your personal information.

CONTACT

If you have questions, you can email us at Data Protection Officer directly at: [email protected] or by mail to: Mailmeteor SAS, Attn: Data Protection Officer / Legal Department, 43 boulevard Auguste Blanqui, 75013 Paris, France.