Hey {{ Name }},
Thanks for reaching out about your order # {{ Number of the order }}. I see that you’re interested in a product exchange? The good news is that we do allow exchanges, and I’d be happy to help you with this.
Here’s what I need you to do:
{{ Exchange instructions }}
Once you’re all set, I can process your exchange and get a new {{ Product }} shipped out to you right away. How does that sound?
Warm wishes,
{{ Signature }}