as of September 21, 2020
Privacy and security are of utmost importance to Mailmeteor and we strive to ensure that our technical and organisational measures in place respect your data protection rights.
In subscribing to our Service or filling in a contact form on our website (mailmeteor.com) or other sites owned by Mailmeteor, you agree and accept that we may gather, process, store and/or use the Personal Data submitted in accordance with the rules set forth below.
Personal Data is collected on our website by "Us", Mailmeteor SAS, a company registered under the laws of France, and having its main office at 28 rue Albert, 75013 Paris, France.
YOUR PERSONAL DATA
1. Data collected about you
When you sign up to the Service, we collect your email address. That’s just so you can personalize your new account, and we can send you invoices, updates, or other essential information. We’ll never sell your personal info to third parties.
When you pay for the Service, we ask for your first name, last name, VAT number (where applicable), postal address, country, as well as your credit card details. That’s so we can charge you for service and send you invoices. Your credit card is passed directly to our payment processor and doesn’t ever go through our servers.
When you write to the support of the Service with a question or to ask for help, we’ll keep that correspondence, and the email address, for future reference. We also store any information you volunteer, like surveys, for as long as we need.
By using our Service, we may automatically collect information about your computer hardware and software (including your IP address, browser type, domain names, geolocation data or access times). We do so only for analytics purpose (see also the paragraph on cookies below).
By using the Service, you might share with us or we might collect third party data (including third party Personal Data) included in your mailing list. We process this data in acccordance with the paragraph "Third party data" below.
2. Purposes of processing
The principal purpose of collecting your Personal Data is to offer you a safe, optimum, efficient and personalised experience. To this end, you agree to share and accept that we use your Personal Data to:
- provide our Service and facilitate performance;
- resolve any problems so as to improve the use of our site and Service;
- personalise, assess, and improve our Service, content and materials;
- analyse the volume and history of your use of our Service;
- inform you about our Service as well as our partners and/or promotional offers;
- comply with legal and/or regulatory obligations.
We use the Personal Data submitted to us only in accordance with the applicable data protection legislation. For our clients who have signed up on our website, we processes your Personal Data for the performance of the contract between us to provide our Service. For our newsletter, use case studies, testimonials and other marketing materials, we process your Personal Data based on the express consent you provide for this specific purpose.
Mailmeteor does not sell or rent your Personal Data to third parties for marketing purposes whatsoever. Personal Data relating to you collected on our website are destined for Mailmeteor’s own use and may be forwarded to Mailmeteor’s partner companies so that we may obtain assistance and support in the context of carrying out our Service. Mailmeteor ensures that it has in place clear data protection requirements for all of its third party providers.
In addition, Mailmeteor does not disclose your Personal Data to third parties, except if: (1) you (or your account administrator acting on your behalf) requests or authorises disclosure thereof; (2) the disclosure is required to process transactions or supply services which you have requested (i.e. to check you are employing best practice in your mailings or for the purposes of processing an acquisition card with credit-card issuing companies); (3) Mailmeteor is compelled to do so by a government authority or a regulatory body, in the case of a court order, a summons to appear in court or any other similar requisition from a government or the judiciary, or to establish or defend a legal application; or, (4) the third party is a subcontractor or sub-processor of Mailmeteor in the carrying out of services (for example: Mailmeteor uses the services of an Internet provider or a telecommunications company).
4. Your rights
Depending on your location and subject to applicable law, you may have a right of access, correction and removal of your personal data which you may exercise by sending us an email. Your requests will be processed within 30 days. We may require that your request be accompanied by a photocopy of proof of identity or authority. You are also able at any time to modify your Personal Data by logging into your account and clicking on “User Settings”.
THIRD PARTY DATA
In the context of using our Service, namely sending email campaigns, you might share with us information contained in your mailing lists (such as: recipient's email addresses, recipients' names, etc.), as well as the subject and content of the emails sent out via the Service (including attachments and/or images). In order to provide the Service, we store this data in your account.
As creator of the mailing lists and associated email campaigns, you are considered the data controller within the meaning of the GDPR, and Mailmeteor is acting only as a data processor. In this capacity, you are responsible in particular for:
- obtaining the explicit consent of the persons concerned when collecting their Personal Data.
- making all the declarations necessary to the relative data protection authority.
- complying with all current regulations in force, including the data protection laws.
- ensuring your authority to use the Personal Data collected in accordance with the defined end purposes and refraining from any unauthorised use.
In no case does Mailmeteor sell, share or rent out any of this information to third parties, nor does it use them for any purposes other than those set forth in this policy. We might have a limited access to this data only for technical requirements and for the purposes of providing you with customer support.
If you have received an email sent out via Mailmeteor and would like a right of access, correction and/or removal of your Personal Data, you can do so by sending us an email. We will honor that request within 30 days after proper verification and will inform you as well as the User that sent this email via our Service.
Mailmeteor collects data for the requirements of carrying out its contractual obligations as well as information about how and when you use our Service and we retain this data in active databases, log files or other types of files so long as you use our Service. We store this data in accordance with the following data retention policy:
- Events linked to your emails (such as "opens" or "clicks") are saved for 30 days.
- Emails (including recipients' email addresses) are kept 90 days after being sent.
- Campaigns (including aggregate metrics) are conserved for 180 days.
- Templates (including attachments) are stored up until your close your account.
We might retain some data for longer period in order to comply with our legal and regulatory obligations, including but not limited to tax, accounting, and/or financial reporting obligations. In all cases where we keep data, we do so in accordance with any limitation periods and records retention obligations that are imposed by applicable law.
You can choose to decline acceptance of all cookies, but your ability to browse certain pages of the site may be reduced. The cookies used by Mailmeteor are intended to enable or facilitate communication, to enable the Service requested by users to be supplied, to recognise users when they re-visit the site, to secure payments which users may make, to register the language spoken by users or other preferences necessary for the service requested to be supplied.
Mailmeteor also uses analytics and tracking tools to measure website and digital data to gain customer insights, to carry out analyses on browsing experience so as to improve content, and to send targeted advertisements.
By default, cookies are not installed automatically (with the exception of those cookies needed to run the site and Mailmeteor’s Service, and you are informed of their installation by a banner). In accordance with the regulations that apply, Mailmeteor will require your authorisation before implanting any other kind of cookie on your hard drive. To avoid being bothered by these routine requests for authorisation and to enjoy uninterrupted browsing, you can configure your computer to accept Mailmeteor cookies or we are able to remember your refusal or acceptance of certain cookies. By default, browsers accept all cookies.
INTERNATIONAL DATA TRANSFERS
We are a global business. Personal Data may be stored and processed in any country where we do business or our service providers do business. We may transfer your Personal Data to countries other than your own country, including to the United States. These countries may have data protection rules that are different from your country. When transferring data across borders, we take measures to comply with applicable data protection laws related to such transfer. Officials (such as law enforcement or security authorities) in those other countries may be entitled to access your Personal Data.
If you have questions, you can email us at Data Protection Officer directly at: firstname.lastname@example.org or by mail to: Mailmeteor SAS, Attn: Data Protection Officer / Legal Department, 28 rue Albert, 75013, Paris, France.