Free Email Template

Wrong order email template

Use this email template to apologize to a customer after mixing-up their order.

Subject line: Let's fix this, {{ Name }}

Hi {{ Name }},

So sorry about the mix-up with your order. This is definitely not up to our standards. I’ve passed this along to our team to make sure it won’t happen again.

In the meantime, here’s the plan:

1. Return the wrong item - I’ve attached a prepaid return label for you. Just pop the {{ Wrong Product }} back into its original packaging, slap on the label, and drop it off at your nearest {{ Courier }} drop-off point.

2. Your order is on its way - We’re speeding your correct {{ Product }} to you as we speak. You’ll get another email with tracking info the moment it ships.

3. Here’s a little something for the inconvenience - I’ve added a {{ Discount }} to your account. It’s our way of saying sorry and thank you for being understanding.

Got any questions or need more help? Just reply to this email or ring us at {{ Phone Number }}. We’re right here to chat!

Thanks for sticking with us,

{{ Signature }}


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